FAQs

General

How can I create an account?
Click on the membership icon on our website and follow the steps to create your account.

How can I apply my discount code?
Enter your discount code in the "discount code" field on the checkout page to benefit from the ongoing promotion.

I’m experiencing issues on the payment page. What should I do?
If you encounter any errors on the payment page, try switching to a different browser or clearing your cookies. Alternatively, you can reach out to us via our WhatsApp support line for assistance.

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Shipping

When will my order be shipped?
Your orders will be shipped on the same day.

Who covers the shipping fee?
Shipping is free for all orders within Turkey!

How long does delivery take?
Depending on your location, your order will be delivered within 2-3 business days after it is shipped, except for custom orders.

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Returns & Exchanges

How can I return my order?
You can return your order free of charge within 14 days, as long as the product is undamaged and accompanied by the original invoice.

Can I request an exchange?
Yes! We offer free exchanges. Please contact us to initiate the process or follow the steps in the Returns & Exchanges section on our website.

I’ve returned my order. When will I receive my refund?
Refunds are processed according to your bank's policy. The processing time may vary between banks: up to 2 business days for credit cards and up to 8 business days for debit cards.

Custom Sizing

I want to customize the size of my product. What should I do?
If you need a custom size beyond our standard measurements, you can contact us by emailing contact@maajatelier.comor calling us at +90 532 …… for more details and assistance.