RETURNS & EXCHANGES
For online orders, products eligible for return or exchange must be delivered in their original condition — complete, undamaged, and unused. You can request a return or exchange within 14 days from the delivery date, as long as the item is returned with all its accessories and tags intact. The product must be sent back in its original packaging or box. Items that are used, damaged, or missing any components will not be accepted.
Once the return conditions are met, we will contact you within 2-4 business days after we receive the product. Please note that you are responsible for the items until they are safely delivered to us.
The original invoice must be included in the package for all returns and exchanges. If the invoice is issued to a company, the return must be accompanied by the company's return invoice.
If the item you wish to return is faulty or incorrect, the shipping fee will be covered by us. In this case, you must use Yurtiçi Kargo, our partner courier service, to send the package. Returns made through any other courier services will not be accepted.
Please note:
Earrings cannot be returned due to hygiene reasons.
Customized products made specifically for you are non-refundable.
If you believe the item is faulty or defective, you must notify us via email at contact@maajatelier.com within 2 days of receiving your order.
Return & Exchange Address:
Beylerbeyi Mah. Arabacılar Sok. No:39 Üsküdar, Istanbul, Turkey
If you purchased a MAAJ product from another retailer, please refer to the respective store's return policy. We are not responsible for products purchased from other sales points.
ORDER CANCELLATION
If you wish to cancel your order, you can send an email to contact@maajatelier.com or contact us via WhatsApp at +90 532 ……, providing your order number and cancellation request.
If your order status is already marked as "shipped", you will need to follow the return process instead.
Once your cancellation request is confirmed, we will initiate a refund process with your bank. The refund amount will be credited to your card or account within 1-10 business days, depending on your bank's policy.
Please note that maajatelier.com has no control over your bank’s refund processing time.